Connected but no internet: what to check
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Connection troubleshooting
If the app says connected but websites do not load, try another site, disconnect and reconnect, and choose another listed profile. Check Wi-Fi or mobile data without the VPN. If the problem continues, send a support report with the server label and app version; do not include passwords.
Choose and connect
Open the server list and choose a listed profile. Wait for the connection result, then try loading a normal HTTPS website.
Verify the result
Check the exit IP and country. If the result is wrong or traffic stops, try another profile and repeat the check. A connected status alone is not proof of working internet traffic.
Check the exit IP
After connecting, open the IP-check tool and confirm that pages load. IP-geolocation databases can disagree about countries and cities. A city label alone does not prove where a server is physically hosted.
Test your destination website
Streaming services and other websites can restrict VPN exits. A successful VPN connection does not guarantee access to a particular service, catalogue or account. Follow the website's rules and check access yourself.